Heathers FAQ

I have been recommended a behaviour appointment, what happens next?

If you have been told that you need to have an appointment for behaviour. Please fill in the history form and send the vet the link to the referral form, these can be quit lengthy but very worth spending time on before the consult. If you have any queries about these forms please get in touch. Once the forms are both returned we can book a date in to come out and help you all with an initial consultation, this may last up to 3 hours depending on the complexity of the behaviour issues.


What will I expect after the initial appointment?

Initial appointment will outline all of your concerns and design a behaviour modification programme for you all to follow to help bring about behaviour change. I do not have a magic wand and cannot change the behaviour in your animal overnight.

I hope that after the initial appointment it will be the first step to a positive change for you all. You may need follow up appointments and I recommend at least one appointment within 6 weeks of the initial appointment.


How much will I have to pay?

My in person initial Behaviour consultations are £400, however most behaviours take time to change and therefore this may result in further charges for training and follow up sessions. You may be able to claim this cost back through your insurance company- please check. Payment needs to be made at the time of booking the consultation- this secures your booking place.

For in person follow up appointments these are 45 minutes and cost £150.


I have had a consultation and I am looking for some products recommended during the consult, how do I order them?  

If you have been recommended products we may be able to source them for you and you can buy them directly from us or alternatively you can acquire them yourself, email us for a price list.


Will I be charged if I cancel my appointment?

If you need to cancel there is a cancellation fee of £100 if 48 hours’ notice or more or full cost if inside the 48 hours.


What is the difference between a behaviourist and a trainer?

A behaviourist is someone that is qualified to tackle issues you are experiencing with your animal. Behaviourists look at the whole picture and are able to diagnose behavioural issues with the presenting problems, history and so on. A behaviourist will design a behavioural modification programme to help out and your animal get on track and change behaviour. Behaviourists carry all of the skill sets that a trainer has and so are able to advise practical individual plans for you and your pet. Trainers have a skill set to help you train your pet, more likely to be helpful to train a specific task or prevent any further behavioural issues. I can help train your dog to recall for example, but I wouldn’t be able to help you train your dog to like people if they don’t, this issue is more complex and would require a full behavioural consult and programme.


What training and behaviour techniques do you use?

My knowledge of behaviour is vast and I have two decades worth of experience with many different animals but thousands of dogs. I only use kind methods that are scientifically up to date. 

Why is a vet referall needed?

In accordance with the Association of Pet Behaviour Counsellors (APBC) members code of practice, I only see clients for behaviour counselling with veterinary referral. This is because I need to be aware of any health conditions which could impact behaviour and, for example, because it is occasionally beneficial for an animal to have medication or supplementation which modifies their underlying emotional state - as an extra component to the behaviour modification plan. The client, vet and myself can then work together to ensure the best outcome for the pet concerned.